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Shipping & Returns

IMPORTANT NOTE: We recommend you not to buy ONLY ONE OR A SMALL AMOUNT OF GOODS underweight because you pay the same shipping costs by ordering MUCH HIGHER as there is a minimum shipping rate.

SHIPPING

All our items are Warehouse packed for safe delivery. This usually takes between 2 to 4 business days depending on the day of purchase and the distance from our facility.

We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

RETURNS POLICY

If an order has been dispatched from our warehouse and is not received or if an item is received and it is either damaged or faulty, a claim must be filed with us through info@organichotlist.com within 3 days of receiving your goods.

The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).

Returns are not accepted due to a change of mind, so please choose carefully.

Exchanges will not be permitted.

 

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